Nielsen Senior Manager, Talent Acquisition interview questions

1st interview, was requested to conduct a video interview with an automated recording. 2nd interview, was requested and I met with Dee Brogan via a video interview; I was told at the end of the call the my experience was impressive and next steps would be setup, two days later I received an automated email that they decided to move forward with other candidates. During my interview I was advised they are looking to really better the candidate experience, so I would like to give you feedback to support that initiative. After having a video interview with a candidate and advising them they would be moving forward to the next step, might be a good idea to at least make an attempt to call them to provide them feedback, rather than sending a generic email.