Nordstrom Customer Experience Associate interview questions

I was interviewed by two people and was hired on the spot. I waited for about an hour for my first interview before I was interviewed by the department manager.

Was on time. Met with 2 people They were very nice and informative. Told them about myself, my experience, etc. I consider myself a realist in the sense that if I taught I didnt have a chance I'd know and been ok with it; I was totally thrown off when they sent me an email, basically saying they were looking for someone who fit their needs. I consider my self a customer serve professional, who loves interacting with people. And by the way has a solid sales background with face to face and over the phone. I WAS COMPLETELY TAKEN ABACK.