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      Nordstrom

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      Rotating Sales & Support Interview

      Jun 7, 2012
      Anonymous employee
      Accepted offer
      Positive experience

      Other Rotating Sales & Support Interview Reviews for Nordstrom

      Rotating Sales and Support Interview

      Jul 27, 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Nordstrom

      Interview

      I applied online and received an email to schedule a phone interview. In the phone interview, I was asked about availability, why I wanted to work at Nordstrom Rack and a couple customer experience related questions. I was then offered to schedule an in-person store interview. In the store interview, I was informed that the original position I applied for had already been filled and offered the opportunity to speak with another manager about other open positions. I was interviewed by two managers who asked about availability and asked "Tell me about..." questions. I was given a tour of the store, shown some responsibilities of the role and introduced to employees. The interview process took a little more than an hour and everyone I met was very friendly which helped make the interview experience comfortable. At the end, I was told that I would receive a call in a few days. I heard back after 3 days with a job offer.

      Interview questions [1]

      Question 1

      What are steps you would take to accomplish a goal?
      Answer question
      Difficult interview

      Application

      The process took 3 weeks. I interviewed at Nordstrom in Jun 2012

      Interview

      I applied online. Within a week I received an email to set up a phone interview via online. Two days later, got the call which lasted 10 minutes, maybe less. Few days later, got call to set up an instore interview. Manager told me all about how customer service is their number one priority. One week later received offer.

      Interview questions [2]

      Question 1

      Do you think the customer is always right?
      1 Answer

      Question 2

      If you see a customer steal an item then ask for a refund, what do you do?
      2 Answers

      Rotating Sales and Support Interview

      Nov 20, 2016
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 6 days. I interviewed at Nordstrom (Chicago, IL) in Sep 2016

      Interview

      I submitted my resume online. Received an interview for a one-way video interview. Received an in person interview after the video interview. Two people interviewed me, one after the other. I was then given a tour of the store and asked how I felt about walking through the store.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years?
      Answer question

      Rotating Sales & Support Interview

      Jun 27, 2016
      Anonymous employee
      Honolulu, HI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Nordstrom (Honolulu, HI) in Jun 2016

      Interview

      I applied online at the career website. I got an email a few days later asking to do a video interview. Usually, the video interview takes about 10min. to complete. It determines whether you get an in-store interview. Luckily, they called me a few days later to set up another interview. This process took about two weeks. The store interview took about 30-45min. The manager asks about 5-8 questions based on customer service and teamwork ability. Basically, they want to know how you would act in certain situations; pretty easy. After, they took me around the store for a small tour and then it was done!

      Interview questions [5]

      Question 1

      Why Nordstrom?
      Answer question

      Question 2

      Describe a time when you connected with someone? (Ex. customer service experiences, volunteer, etc.)
      Answer question

      Question 3

      Describe a time when you worked in a team and you had to make an important decision?
      Answer question

      Question 4

      What is your greatest accomplishment?
      Answer question

      Question 5

      Do you have any questions for me?
      Answer question