Service Experience Representative applicants have rated the interview process at Nordstrom with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Experience Representative roles take an average of 10 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Service Experience Representative according to 41 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 21%
Background check: 16%
Drug test: 12%
Personality test: 8%
Presentation: 7%
Group panel interview: 4%
Skills test: 4%
IQ intelligence test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Nordstrom (Salt Lake City, UT) in Jun 2017
Interview
The interview process was fine. They ask you a lot of questions about customer service experience and if you can handle fast paced work environments. They just try to get a feel for you and want to make sure that you can work with the people already on the teams.
Interview questions [1]
Question 1
How have you handled a situation when someone was upset with you?
It was a simple phone call where they asked about my availability and whether I was able to work on certain days and at specific times during the week. The conversation mainly focused on scheduling and making sure my availability matched the needs of the position.
The interview process was straight forward, only one interview. The questions are simple, and after the interview I was to put together two different outfits for different events. That was the conclusion of the interview and then heard back two days later about proceeding.
I applied in-person. The process took 1 day. I interviewed at Nordstrom (San Diego, CA)
Interview
Went in on one of the hiring days before holiday season, did an interview on the spot and was hired. Very simple process, low stress. The manager was very nice.