Customer Service Representative applicants have rated the interview process at Nordstrom with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 106 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Customer Service Representative according to 106 Glassdoor interviews include:
One on one interview: 28%
Phone interview: 27%
Background check: 14%
Skills test: 8%
Drug test: 7%
Personality test: 6%
Group panel interview: 5%
Presentation: 4%
IQ intelligence test: 2%
Other: 0%
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I applied online. The process took 2 weeks. I interviewed at Nordstrom (Washington, DC) in May 2018
Interview
I applied online to work at a Nordstrom Rack in Washington, DC. The online application process was fairly simple. I then got an email about a week later with the opportunity to interview via phone. The interview on the phone lasted about 15 minutes long and was fairly simple. They told me upfront they were looking for people with a flexible work schedule and people who could work on weekends. By the end of the phone call interview I was asked to come in to the store for an interview next week. I interviewed with the store manager for about 25 minutes. She was taking notes by hand for the interview. I left feeling pretty confident and heard back several days later offering me a part time job.
Interview questions [1]
Question 1
Tell me about a time you've worked with a difficult customer.
Very easy. Hired during seasonal so as long as you have an interest in working there and can go above and beyond for a customer that is what they care about!
Interview was easy and straightforward. They just want to get to know you, especially how customer service forward you are. Mainly consisted of a call with HR. They talked a little bit about the company and the role, certain benefits, location of office, etc.
Interview questions [1]
Question 1
Describe a time you had a difficult experience with a customer.
Great job love the manager made it through college highly recommend to anyone looking to have a fun work environment front of house of best but I always helped out on the floor to get to know the others