I applied through an employee referral. The process took 5 days. I interviewed at Nordstrom (Flushing, NY) in May 2019
Interview
Easy interview, straight forward question and honesty won't hurt the process. There was two managers that would interview, one was the manager of the department and the other one was the store manager. Both managers are very friendly and really good at listening, answering attentively is the key and past experience connection can help answer question given by the interviewer.
Interview questions [1]
Question 1
What will you do if a customer needs help, but you are busy doing a project?
It was a simple phone call where they asked about my availability and whether I was able to work on certain days and at specific times during the week. The conversation mainly focused on scheduling and making sure my availability matched the needs of the position.
The interview process was straight forward, only one interview. The questions are simple, and after the interview I was to put together two different outfits for different events. That was the conclusion of the interview and then heard back two days later about proceeding.
I applied in-person. The process took 1 day. I interviewed at Nordstrom (San Diego, CA)
Interview
Went in on one of the hiring days before holiday season, did an interview on the spot and was hired. Very simple process, low stress. The manager was very nice.
Service Experience Representative applicants have rated the interview process at Nordstrom with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Experience Representative roles take an average of 10 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Service Experience Representative according to 41 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 21%
Background check: 16%
Drug test: 12%
Personality test: 8%
Presentation: 7%
Group panel interview: 4%
Skills test: 4%
IQ intelligence test: 1%
Other: 1%
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