I applied for a position on their website and after about 2 weeks I received an email informing me that I was selected for a phone screen/interview. I selected a date/time for the phone interview online. On the actual phone interview, I was asked to briefly go over my past experience, an example of a time I provided great customer service and why I wanted to work at Nordstrom Rack. At the end of the interview, the interviewer told me she would like to schedule me for an in-person interview at the store location and I was put on a slight hold. After she got back, she told me that all of the in-person interview slots were unfortunately filled. She apologized and emailed me with her contact information so that if I found any similar future positions I was interested in, I could contact her and she would schedule me directly for an in-person interview. A few weeks later, I actually found a local position I was interested in applying for so I contacted her and surely enough, she was able to schedule me for an interview. The in-person interview had very similar questions but was a bit more detailed and extensive--experience dealing with a difficult customer, best and worst traits, etc. At the end, she gave me a tour around the store and work areas/break room and told me that I should expect to hear from her in about a week.