Sales Associate applicants have rated the interview process at Nordstrom with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 11 days to get hired, when considering 1,355 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Sales Associate according to 1,355 Glassdoor interviews include:
One on one interview: 30%
Phone interview: 26%
Background check: 11%
Personality test: 8%
Skills test: 7%
Presentation: 6%
Group panel interview: 5%
Drug test: 4%
IQ intelligence test: 3%
Other: 1%
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I applied online. The process took 2 weeks. I interviewed at Nordstrom in Jun 2010
Interview
I applied online for a retail position, but in no particular department. I received an e-mail within a few days to set up a phone interview within the week. The phone interview was with that stores HR Manager and about 15 minutes long consisting of generic retail questions - What is good customer service?, Why Nordstrom?, What do you like about retail? At the end of the call we set up a time to interview in person. I interviewed with the HR Manager at the Nordstrom I applied to. Very relaxed interview. a lot of the same type of questions: Best/Worst customer service experience? Do you follow fashion? What is your best/worst quality., Expand on your previous experience. At the end of that interview the HR Manager excused herself to see if the department manager was available (I was still not told at this time what department), she was not so we scheduled a second interview. At the second interview I met with the department manager, a lot of the same type of questions/getting to know you, and also a few regarding specifics to her department. I had previous experience with fitting suits, and outerwear so I was placed in Studio/Narrative and Coats (in season), though I did not apply for this specifically. During the interview the department manager did a role play exercise involving me trying to help/sell her a specific blouse. I honestly did terribly, but told her that I was a quick learn and would take and apply any sales advice. I left the interview not feeling exceptionally confident, but the department manager called me within several days offering me the position.
Interview questions [1]
Question 1
Role playing exercise trying to sell specific products.
So easy, I went to a job fair and was hired on the spot. They need people in the kids department, that's the easiest section to get into. They just ask about your personality and who you are.
Was inside Barton creek mall, hiring manager was prompt and clear with questions ranging from how I would handle difficult customers, to my personal experiences that could apply to the job.