I applied online. The process took 3 weeks. I interviewed at Nordstrom (Seattle, WA) in Aug 2012
Interview
Initial phone screen to judge interest level and describe the position in more detail. Followed by a phone interview to gauge general experience and personality type to see if it fits with the role. Completed with an in person interview with a manager. There was confusion regarding which manager would conduct the interview, but it was accommodated and not stressful (typical interview questions and personality read). Final decision was provided over the phone by recruiting coordinator.
I applied online. The process took 2 days. I interviewed at Nordstrom
Interview
Applied online, had phone interview the next day, then the following day came I into the store for an interview and training began shortly after. Very quick and smooth process.
I applied online. The process took 3 weeks. I interviewed at Nordstrom (White Plains, NY)
Interview
Very smooth, easy going. First I had a phone interview, 2 weeks later I had an in store interview. Store manager is very sweet. Nothing out of the ordinary. Very big on customer service.
I applied online. The process took 1 week. I interviewed at Nordstrom (New York, NY) in Mar 2019
Interview
Easy process! Completed the application via LinkedIn, a few days later I received an invitation to complete a video interview via hirevue. The questions were simple retail experience questions. Lasted about 20 minutes. Completed the virtual and a few days later I received a email inviting me to a phone interview follow-up on Friday. The recruiter was very nice, informed me more about the position. She asked me multiple questions like a what would you do in this situation. The following Monday I got a phone call and received a offer letter.
Interview questions [1]
Question 1
How would you handle an angry customer who's order was lost and the item that was ordered was no longer available?
Customer Service Specialist applicants have rated the interview process at Nordstrom with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 14 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Customer Service Specialist according to 24 Glassdoor interviews include:
Phone interview: 28%
Background check: 19%
One on one interview: 19%
Skills test: 15%
Personality test: 8%
IQ intelligence test: 3%
Other: 3%
Drug test: 3%
Group panel interview: 1%
Presentation: 1%
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