I applied online. The process took 1 week. I interviewed at Nordstrom (Fresno, CA) in Apr 2015
Interview
I first had a phone interview and then I was called in for a in person, one on one interview. The interview was straightforward and I felt like I answered all the questions very well. The phone interview and in person interview questions are quite similar. However, they decided to proceed with a more qualified candidate. At the end of the interview, the interviewer gave me a full tour of the store.
Interview questions [1]
Question 1
Why do you want to work for Nordstrom Rack?
Why should we hire you?
Tell me about a time you worked in a team?
Tell me about a time you worked under pressure?
What skills do you have that would apply to this position?
Do you feel comfortable selling credit cards?
Do you know what Nordstrom values the most?
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sep 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?
Retail Sales Associate applicants have rated the interview process at Nordstrom with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 10 days to get hired, when considering 328 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Retail Sales Associate according to 328 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Personality test: 7%
Skills test: 7%
Presentation: 7%
Background check: 6%
Group panel interview: 6%
Drug test: 5%
IQ intelligence test: 4%
Other: 2%
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