I applied in-person. The process took 1 week. I interviewed at Nordstrom (Houston, TX) in Nov 2013
Interview
Met with three separate managers very quick hiring process. Interviewees very personable and knowledgable. Made to feel comfortable and felt positive about growth potential within the company.
asked personal questions which was a refreshing change to most other interviews I have had in the past.
Interview questions [1]
Question 1
When did I feel most challenged in a workplace and how did I handle it?
I applied online. The process took 2 days. I interviewed at Nordstrom
Interview
Applied online, had phone interview the next day, then the following day came I into the store for an interview and training began shortly after. Very quick and smooth process.
I applied online. The process took 3 weeks. I interviewed at Nordstrom (White Plains, NY)
Interview
Very smooth, easy going. First I had a phone interview, 2 weeks later I had an in store interview. Store manager is very sweet. Nothing out of the ordinary. Very big on customer service.
I applied online. The process took 1 week. I interviewed at Nordstrom (New York, NY) in Mar 2019
Interview
Easy process! Completed the application via LinkedIn, a few days later I received an invitation to complete a video interview via hirevue. The questions were simple retail experience questions. Lasted about 20 minutes. Completed the virtual and a few days later I received a email inviting me to a phone interview follow-up on Friday. The recruiter was very nice, informed me more about the position. She asked me multiple questions like a what would you do in this situation. The following Monday I got a phone call and received a offer letter.
Interview questions [1]
Question 1
How would you handle an angry customer who's order was lost and the item that was ordered was no longer available?
Customer Service Specialist applicants have rated the interview process at Nordstrom with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 73.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 14 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Customer Service Specialist according to 24 Glassdoor interviews include:
Phone interview: 28%
Background check: 19%
One on one interview: 19%
Skills test: 15%
Personality test: 8%
IQ intelligence test: 3%
Other: 3%
Drug test: 3%
Group panel interview: 1%
Presentation: 1%
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