I applied online. The process took 3 months. I interviewed at Nordstrom (Cerritos, CA) in Mar 2016
Interview
Applied online and received an email notifying me that I was chosen to do a virtual interview. The virtual interview was awkward. There is a video recording of one of the reps asking you a question and you have limited time to record your answer to that question. Then you move on to the next question and repeat the process for a total of about 5 questions. Your computer must have a webcam but I think you can use your phone as well. After that, I received an email notifying me that I moved on to the 2nd interview which was in person and took place and a Nordstrom store. There were about 6 total people who were being interviewed for the same position and 3 interviewers. There was one HR rep and 2 department managers. They took us in 3 at a time. And each interviewers was paired with one interviewee. I was interviewed by one of the department managers. Overall, the in person interview was a lot easier than the virtual interview. I also felt very prepared so that may have contributed to the fact that I thought it was easy.
Interview questions [1]
Question 1
Example questions:
How do you feel about commission?
What was a time you had a leadership role?
How would you close a sale?
What would you do it a customer came to you with a concern?
Great!! It wasn’t too difficult at all the interview process was super smooth it was on higher view so it was virtual which I had never done but it definitely was a good change that I needed and it was great experience.
Interview questions [1]
Question 1
Basic questions which weren’t terrible!! Loved this interview!
I applied online. The process took 3 weeks. I interviewed at Nordstrom
Interview
I got an email to come in for the on site interview. The first round, they ask you behavioral questions and few challenging questions. Then I moved to a different room where I had to do on spot sales.
Interview questions [1]
Question 1
Describe a time when a customer was mad and how you resolved it
One in person interview that lasted about 30 minutes. Many behavioral questions and questions regarding your resume. A few situational questions about what you would do on the sales floor.
Retail Management applicants have rated the interview process at Nordstrom with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Management roles take an average of 36 days to get hired, when considering 135 user submitted interviews for this role. To compare, the hiring process at Nordstrom overall takes an average of 14 days.
Common stages of the interview process at Nordstrom as a Retail Management according to 135 Glassdoor interviews include:
Phone interview: 24%
Group panel interview: 23%
One on one interview: 19%
Skills test: 9%
Personality test: 8%
Presentation: 6%
Background check: 6%
Other: 2%
Drug test: 2%
IQ intelligence test: 1%
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