Client Service Representative applicants have rated the interview process at Northern Trust with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 61.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Representative roles take an average of 28 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Northern Trust overall takes an average of 29 days.
Common stages of the interview process at Northern Trust as a Client Service Representative according to 8 Glassdoor interviews include:
One on one interview: 27%
Phone interview: 27%
Group panel interview: 18%
Background check: 14%
Drug test: 9%
Skills test: 5%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 4 weeks. I interviewed at Northern Trust (Limerick, Limerick) in May 2016
Interview
Phone screen came first. Just a very informal chat with the hiring manager regarding the job and my experience. Then she organised an interview. Interview was very relaxed and entirely work related. Northern make a point of not asking about your hobbies or things outside of your career. Asked the usual interview questions i.e. why do you want to work for NT? Tell us about a time you gave excellent customer service etc. Overall very relaxed and kind of informal. Really pleasant process and felt more like a chat. But the big draw back is they take AGES to response. Potentially months so don't lose sleep if they leave you 2 or 3 weeks.
Interview questions [1]
Question 1
Describe a set back you faced and what you learned from it.
I applied online. I interviewed at Northern Trust (Singapore)
Interview
3 Levels of Interview: 1) Phone with HR - To share about yourself, what you are looking for and HR would do a brief sharing on Salary (Non- negotiable) 2) Interview with Team Leaders : Usual Interview questions. The TLs are very fair in their questioning and are supportive of their team mates. Emphasis on steep learning curve and time collaboration with other team members 3) Interview with Managing Leaders : Further questions about interest in the role and how problems are managed
Interview questions [1]
Question 1
Communication style, Learning style, Time Management, Situational Questions
First step was a 20 minute phone call with recruiter, then there were two longer virtual interviews (first was with someone from hr and the second was a week later with the hiring manager)
Interview questions [1]
Question 1
How do you learn best? Describe a time you've experienced great (and bad) customer service?
I applied online. The process took 4 weeks. I interviewed at Northern Trust (Singapore) in Jul 2022
Interview
The whole process was comfortable; the team leaders were very friendly. Although one of the hiring managers were significantly late, she apologized sincerely and explained the reason why which made you felt valued.
Interview questions [1]
Question 1
What do you feel about risk? Are you comfortable being on the call for a few hours a day?