A pretty quick/standard HR type phone interview followed by an in-person interview. The in-person interview was very professional, however it was also easy-going at the same time and I was made to feel welcome and comfortable. There's a big emphasis on customer service in this role, and the interview process seemed more to gauge personality/fit for this kind of position, and that you truly wish to help patients and work as a team with the therapists and admin staff to do so.

It was a 3 level interview with manager, district manager and supervisor. First I met with the center manager that I would directly report to and then I met with the supervisor who is in charge of training for my position lastly I met with then regional director. They all asked me similar questions about the job and myself.