Applied through a recruitment website. Emailed me if i was interested in applying for the inbound calls department as i had experience of working in their warehouse(CFC). I agreed. had to follow up to know when was the interview. got a reply after a while. the process was two staged *The first stage - Completion of written tests, which will include comprehension, grammar and a writing style test. - A group activity, which assesses group interaction and teamwork. *The second stage of the assessment centre involved all attending candidates being split in to one of two groups; - Successful candidates: were notified as a group that their application will be progressed through to 1:1 interviews with a Contact Centre Manager. Interviews were anticipated to last around 20-30 minutes and took place immediately after the first stage of the assessment centre.