I was interviewed by the director of IT. He was short but to the point on his expectations of the candidate for the position. He was very specific in their needs to have a full turnaround in how employees viewed the performance of the IT department. Making the employees feel that their needs were not going to get ignored. At the time employees were opening a ticket for the problems and then emailing anyone they know in IT to see if it can be pushed along and then notifying their supervisor who would send emails to check on the issue all in the same day. They were use to having a 7 to 14 day wait for an answer to simple non-emergency issues and were not surprised when the question would go unanswered and the case closed without resolution. These types of issues were first on his agenda to rectify.