Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Octopus Energy

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Octopus Energy reviews | Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits
      Octopus Energy interviewsOctopus Energy Customer Service interviewsOctopus Energy interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Interview

      May 21, 2021
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Octopus Energy (London, England) in May 2021

      Interview

      First a call from instant impact to talk through the role, the person who calls you is with you throughout the process, I had Aasimah and she was so helpful! Then you have a Skype mini interview, very friendly and relaxed. Then if you progress you are invited to a discovery day, it’s about 3 hours of activities, a short 1:1 interview and a Q&A session. Just get stuck in and enjoy it, it’s so well organised and fun!! I loved it. The time flew by. Then if you progress again, there a short casual interview/chat with admin. Again really relaxed, and just had a nice chat about the job- at the end of this I was offered a role. The interview isn’t difficult If you are committed to putting the work in, I spent days researching the company and prepping, I was well prepared and the more I learnt about the company the more I wanted to be part of the team!

      Interview questions [1]

      Question 1

      -Name a time you have shown resilience. -why octopus -describe a time you have worked with a difficult colleague.
      Answer question

      Other Customer Service Interview Reviews for Octopus Energy

      Customer Service Interview

      Jul 30, 2025
      Anonymous Interview Candidate
      Leicester, England
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Octopus Energy (Leicester, England)

      Interview

      Took about a month, from first interview to last stage. Was a draining experience as felt like a part time job in its self. Unfortunately didn’t get offered the job, wouldn’t have felt so bad if I didn’t get so far into the process. I understand they wanted the right candidate but to get to a stage 6 roughly of an interview process to say no felt disheartening.

      Interview questions [1]

      Question 1

      Name an experience you have great customer service
      Answer question

      Customer Service Interview

      May 30, 2025
      Anonymous Interview Candidate
      Leicester, England
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Octopus Energy (Leicester, England)

      Interview

      Long interview process. Was done over a few different days. It was a good experience but I just thought it didn’t need to be so long winded considering the salary and job role. However seems like a great company to work for.

      Interview questions [1]

      Question 1

      Tell us why you are passionate about giving good service
      Answer question

      Customer Service Interview

      Jul 2, 2024
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Octopus Energy

      Interview

      Three stage interview 1st stage - one to one session 2nd stage - virtual assessment centre and group tasks 3rd stage - in person quite lengthy for such a job

      Interview questions [1]

      Question 1

      Can you give an example of a difficult situation at work?
      Answer question

      Octopus Energy interviews FAQs

      • Customer Service applicants have rated the interview process at Octopus Energy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.
      • Common stages of the interview process at Octopus Energy as a Customer Service according to 2 Glassdoor interviews include:

        One on one interview:  25%

        Group panel interview:  25%

        Skills test:  25%

        Phone interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Energy Specialist(671) ;
        2. Electrician(83) ;
        3. Team Leader(57) ;
        4. Software Engineer(43) ;
        5. Dual Fuel Smart Meter Engineer(38) ;
        6. Customer Service Representative(37) ;
        7. Smart Meter Engineer(37) ;
        8. Operations Manager(36) ;
        9. Smart Tech Specialist(31) ;
        10. Brand Ambassador(24) ;
        11. Customer Service(23) ;
        12. Sales Specialist(23) ;
        13. Senior Software Engineer(23) ;
        14. Plumber(22) ;
        15. Credit Specialist(19) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Octopus Energy

      3 jobs in United States
      Octopus Internships
      Remote
      View job
      Senior Backend Engineer
      Houston, TX
      View job
      Always on the lookout for Brilliant Humans - Power Market Edition!
      United States
      View job
      View all Customer Service Jobs