I applied online. I interviewed at Octopus Energy in Oct 2021
Interview
Quite casual, but also thorough and re-asking what I had said to be clear with my answers- which helped me give better answers. Overall very friendly and succinct interview, very pleasant experience.
Interview questions [1]
Question 1
When was a time you had to deal with difficult customers?
I interviewed at Octopus Energy (Leicester, England)
Interview
Took about a month, from first interview to last stage. Was a draining experience as felt like a part time job in its self. Unfortunately didn’t get offered the job, wouldn’t have felt so bad if I didn’t get so far into the process. I understand they wanted the right candidate but to get to a stage 6 roughly of an interview process to say no felt disheartening.
Interview questions [1]
Question 1
Name an experience you have great customer service
I interviewed at Octopus Energy (Leicester, England)
Interview
Long interview process. Was done over a few different days. It was a good experience but I just thought it didn’t need to be so long winded considering the salary and job role. However seems like a great company to work for.
Interview questions [1]
Question 1
Tell us why you are passionate about giving good service
Three stage interview
1st stage - one to one session
2nd stage - virtual assessment centre and group tasks
3rd stage - in person
quite lengthy for such a job
Interview questions [1]
Question 1
Can you give an example of a difficult situation at work?
Customer Service applicants have rated the interview process at Octopus Energy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.
Common stages of the interview process at Octopus Energy as a Customer Service according to 2 Glassdoor interviews include:
Group panel interview: 25%
Phone interview: 25%
Skills test: 25%
One on one interview: 25%
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