I applied online. The process took 3 weeks. I interviewed at Octopus Energy (London, England) in Oct 2021
Interview
I applied online, the process took 3 weeks. First you have a call with a recruiter where you discuss the role, after this you need to complete Math and Literacy tests. You are invited then to a virtual Discovery day at Octopus where together with other candidates you need to complete different tasks, this is relaxed and enjoyable. After that a Final interview and a job offer. I My recruiter Aasimah was very helpful and supportive throughout the process, I can't thank her enough.
I interviewed at Octopus Energy (Leicester, England)
Interview
Took about a month, from first interview to last stage. Was a draining experience as felt like a part time job in its self. Unfortunately didn’t get offered the job, wouldn’t have felt so bad if I didn’t get so far into the process. I understand they wanted the right candidate but to get to a stage 6 roughly of an interview process to say no felt disheartening.
Interview questions [1]
Question 1
Name an experience you have great customer service
I interviewed at Octopus Energy (Leicester, England)
Interview
Long interview process. Was done over a few different days. It was a good experience but I just thought it didn’t need to be so long winded considering the salary and job role. However seems like a great company to work for.
Interview questions [1]
Question 1
Tell us why you are passionate about giving good service
Three stage interview
1st stage - one to one session
2nd stage - virtual assessment centre and group tasks
3rd stage - in person
quite lengthy for such a job
Interview questions [1]
Question 1
Can you give an example of a difficult situation at work?
Customer Service applicants have rated the interview process at Octopus Energy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.
Common stages of the interview process at Octopus Energy as a Customer Service according to 2 Glassdoor interviews include:
Group panel interview: 25%
Phone interview: 25%
Skills test: 25%
One on one interview: 25%
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