Lengthy and unnecessary interview process. The assessment day was good and felt like the scoring was fair but the final interview seemed to be based on whether they liked me or not rather than a score.
I interviewed at Octopus Energy (Leicester, England)
Interview
Took about a month, from first interview to last stage. Was a draining experience as felt like a part time job in its self. Unfortunately didn’t get offered the job, wouldn’t have felt so bad if I didn’t get so far into the process. I understand they wanted the right candidate but to get to a stage 6 roughly of an interview process to say no felt disheartening.
Interview questions [1]
Question 1
Name an experience you have great customer service
I interviewed at Octopus Energy (Leicester, England)
Interview
Long interview process. Was done over a few different days. It was a good experience but I just thought it didn’t need to be so long winded considering the salary and job role. However seems like a great company to work for.
Interview questions [1]
Question 1
Tell us why you are passionate about giving good service
Three stage interview
1st stage - one to one session
2nd stage - virtual assessment centre and group tasks
3rd stage - in person
quite lengthy for such a job
Interview questions [1]
Question 1
Can you give an example of a difficult situation at work?
Customer Service applicants have rated the interview process at Octopus Energy with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.
Common stages of the interview process at Octopus Energy as a Customer Service according to 2 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Group panel interview: 25%
One on one interview: 25%
Here are the most commonly searched roles for interview reports -