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      Octopus Energy

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      Related searches: Octopus Energy reviews | Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits
      Octopus Energy interviewsOctopus Energy Customer Service Representative interviewsOctopus Energy interview
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      Customer Service Representative Interview

      Mar 6, 2025
      Anonymous Interview Candidate
      Leeds, England
      Declined offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Octopus Energy (Leeds, England)

      Interview

      Long winded and about 5 interviews. You go over the same thing over and over in every interview. Nice company but needs to work on its interview and feedback process as just being told you know where you went wrong so really make yourself shine in the next interview and then again repeat the same process over and over and you don’t know where you’ve gone wrong is extremely frustrating.

      Interview questions [1]

      Question 1

      Why do you want to work for us.
      Answer question

      Other Customer Service Representative Interview Reviews for Octopus Energy

      Customer Service Representative (CSR) Interview

      Mar 17, 2026
      Anonymous Interview Candidate
      Berlin
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Octopus Energy (Berlin)

      Interview

      Sehr positive Gesprächsatmosphäre! Die Interviewer waren locker, zugänglich und gut vorbereitet. Besonders positiv ist mir aufgefallen, dass wirklich auf meine Antworten eingegangen wurde, anstatt nur einen Standard-Fragenkatalog abzuarbeiten. Ich habe mich zu jedem Zeitpunkt wertgeschätzt gefühlt.

      Interview questions [1]

      Question 1

      Erzähl mir von einer Herausforderung, der du gegenüberstandest, und wie du sie gelöst hast.
      Answer question

      Customer Service Representative Interview

      Feb 6, 2026
      Anonymous Interview Candidate
      Warwick, West Midlands, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Octopus Energy (Warwick, West Midlands, England)

      Interview

      Fairly intense, hard to adjust to zoom interviews, but an efficient method to decide that ultimately the role wasn't suitable for my particular skills. Role plays, team tasks etc and 1 to one interviews.

      Interview questions [1]

      Question 1

      Typical questions you would expect, lots of role play and brainstorm activities.
      Answer question

      Customer Service Representative Interview

      Dec 28, 2025
      Anonymous employee
      Manchester, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through other source. I interviewed at Octopus Energy (Manchester, England) in Dec 2025

      Interview

      Very easy and understandable interview. Used an online questionnaire and video interview. Also very good communication and quick response time. Setting up meetings and discovery day was also effortless. Not a stressful interview process.

      Interview questions [1]

      Question 1

      Tell me a time you had to deal with negative feedback?
      Answer question

      Octopus Energy interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Octopus Energy with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.
      • Common stages of the interview process at Octopus Energy as a Customer Service Representative according to 4 Glassdoor interviews include:

        Skills test:  25%

        Other:  25%

        Phone interview:  25%

        Background check:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Energy Specialist(670) ;
        2. Electrician(83) ;
        3. Team Leader(57) ;
        4. Software Engineer(43) ;
        5. Dual Fuel Smart Meter Engineer(38) ;
        6. Customer Service Representative(37) ;
        7. Smart Meter Engineer(37) ;
        8. Operations Manager(36) ;
        9. Smart Tech Specialist(32) ;
        10. Brand Ambassador(24) ;
        11. Customer Service(23) ;
        12. Sales Specialist(23) ;
        13. Senior Software Engineer(23) ;
        14. Plumber(22) ;
        15. Credit Specialist(19) .


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      Jobs at Octopus Energy

      3 jobs in United States
      Senior Backend Engineer
      Houston, TX
      View job
      Always on the lookout for Brilliant Humans - Power Market Edition!
      United States
      View job
      Octopus Internships
      Remote
      View job
      View all Customer Service Representative Jobs