Asked the standard questions was a pretty easy interview. I don’t think that I can recall anything out of ordinary. To be honest, it only lasted about five minutes from me being in the door and out the door.
Interview questions [1]
Question 1
Tell me about yourself and your employment history
I applied online. I interviewed at Octopus Energy (Berlin)
Interview
Sehr positive Gesprächsatmosphäre! Die Interviewer waren locker, zugänglich und gut vorbereitet. Besonders positiv ist mir aufgefallen, dass wirklich auf meine Antworten eingegangen wurde, anstatt nur einen Standard-Fragenkatalog abzuarbeiten. Ich habe mich zu jedem Zeitpunkt wertgeschätzt gefühlt.
Interview questions [1]
Question 1
Erzähl mir von einer Herausforderung, der du gegenüberstandest, und wie du sie gelöst hast.
I applied online. I interviewed at Octopus Energy (Warwick, West Midlands, England)
Interview
Fairly intense, hard to adjust to zoom interviews, but an efficient method to decide that ultimately the role wasn't suitable for my particular skills.
Role plays, team tasks etc and 1 to one interviews.
Interview questions [1]
Question 1
Typical questions you would expect, lots of role play and brainstorm activities.
I applied through other source. I interviewed at Octopus Energy (Manchester, England) in Dec 2025
Interview
Very easy and understandable interview. Used an online questionnaire and video interview. Also very good communication and quick response time. Setting up meetings and discovery day was also effortless. Not a stressful interview process.
Interview questions [1]
Question 1
Tell me a time you had to deal with negative feedback?
Customer Service Representative applicants have rated the interview process at Octopus Energy with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 90.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Octopus Energy overall takes an average of 24 days.
Common stages of the interview process at Octopus Energy as a Customer Service Representative according to 4 Glassdoor interviews include:
Skills test: 25%
Other: 25%
Phone interview: 25%
Background check: 25%
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