1. tell me something about yourself. 2. How does creativity effect customer service? 3. Tell me about a situation in the past that you made an angry customer happy. 4. Why do each member of the team are important? 5. He gave me a scenario and asked me what would I do in that situation. The scenario went something like this: A customer trying to purchase a laptop and I am helping him for past 15 minutes. But at the end he refused to buy it. 6. He gave me a pen and said ' Sell me this pen."