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      Office Depot

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      Customer Service Specialist Interview

      Mar 12, 2012
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 day. I interviewed at Office Depot in Nov 2011

      Interview

      My friend was working for the Office Depot here and set me up with an interview because the store was under staffed. I had a interview in-person with the assistant manager and the tech department manager around 3 minutes after they had me take a 100+ question test online. The test was standard one given by retail asking questions to determine your personality, experience, and morality. Was offered minimum wage working part-time with opportunities for advancement and commission so I accepted since there aren't many jobs around here. After working though I discovered a few issues with what I was told. To start I was pretty clear and applying there because on door it said, "We fix your computer here!" but later found out tech associates in-store don't really work on the computers just diagnose them. They even asked around 6 or 6 technical questions to, "judge my knowledge in the tech field" and while not saying I would fix computers it was implied. There also isn't really much opportunity for advancement, at least in this store, as I found out later that they can only have 5 people in-store that are full-time employees. The full-time people were the manager, assistant manager, 2 department managers, and a tech associate. Finally, the commission is not what they make it out to be. It is determined store wide, not on personal sales. So if the store slacks then you won't earn anything. So although not a negative experience it definitely wasn't a positive one. At my store they don't straight lie to you, but they do omit certain details. It is technically my fault for not finding more out on my own, but they could've also specified details rather than leading me to believe a certain way.

      Interview questions [2]

      Question 1

      A customer brings a desktop computer in and says it won't turn on, what steps would you take to figure out what the issue is?
      1 Answer

      Question 2

      A customer comes into the store and asks you, "I have a wireless network printer at my house. It has worked fine for the last 4 or 5 months then yesterday it just stopped printing from my laptop. My wife's laptop can print just fine to it and so can my desktop. What is the issue?" I then gave answer A) to which they asked, "Like what?" to which I gave answer B)
      1 Answer

      Other Customer Service Specialist Interview Reviews for Office Depot

      Customer Service Specialist Interview

      Nov 26, 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Office Depot

      Interview

      They make you take a computer test. From there, you interview with one of the assistant managers. They are always hiring. Make you take an in-person item locator test - kind of like a scavenger hunt trying to find all types of items in the store so you get familiar where things are located if a customer asks you.

      Interview questions [1]

      Question 1

      Do you have and customer service experience
      1 Answer

      Customer Service Specialist Interview

      Aug 15, 2017
      Anonymous employee
      Oakland, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Office Depot (Oakland, CA)

      Interview

      I went to hiring event. The assistant manager asked for general questions and took assessment test. Next day, I got an second interview and I got hired. The process took at least 1 week with drug test.

      Interview questions [1]

      Question 1

      What is customer service mean to you?
      Answer question
      2

      Customer Service Specialist I Interview

      Feb 15, 2016
      Anonymous employee
      Tallahassee, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at Office Depot (Tallahassee, FL) in Sep 2015

      Interview

      I came in dressed in nice casual attire, (Nice jeans and a button down shirt.) and spoke with the store manager. She had a look over my resume and just kind of asked questions about be based off of what she seen on there. After a couple of jokes back and forth about my previous work history not being retail or customer service related, and about the fact that I would be taking a pay cut from my previous jobs she declared on the spot that I was hired and after about 3 days I was called back in for training.

      Interview questions [1]

      Question 1

      What type of work are you looking for by applying to this position?
      Answer question