Customer Service Associate applicants have rated the interview process at Office Depot with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 11 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Office Depot overall takes an average of 15 days.
Common stages of the interview process at Office Depot as a Customer Service Associate according to 12 Glassdoor interviews include:
Drug test: 23%
Background check: 21%
One on one interview: 21%
Personality test: 19%
Skills test: 12%
IQ intelligence test: 2%
Phone interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Office Depot (Lake Worth, FL) in Aug 2012
Interview
Was actually a pretty drawn out process
I was called two weeks after ai applied for an interview.
Basic questions about prior work experience, how comfortable you are with customers, selling, overall culture, and scenarios about potential customer problems. Took another two weeks to start and get drug test in.
I applied in-person. The process took 3 weeks. I interviewed at Office Depot (Champaign, IL) in Mar 2013
Interview
The hiring process took longer than expected but the one on one interview was not very difficult. Previous customer service experience is a plus, as the company revolves around this more than others in the type of emphasis they put in it. It is like an indoctrination process. You will most likely be interviewed by the general store manager, so please be prepared with knowledge about the company prior to the interview. Also, it helps to overdress even if this is only another one of those retail jobs. First impression counts. The personality test can be difficult but not impossible to pass. One of the primary reasons that stores are understaffed is that they have a hard time hiring, as prospective candidates don't seem to be able to pass the personality and customer service test. On the test, select no other answer options but either "strongly agree" or "strongly disagree." Read about best customer service practices in retail and direct selling as well. If you are good with technology, try to apply for a position in tech services, definitely not freight and logistics unless you want to show up at 7am to stock items on the sales floor.
Interview questions [1]
Question 1
How would you go about selling X ? (Could be a pencil or any other of the items they carry in office supplies or technology)
I applied online. The process took 1 day. I interviewed at Office Depot (Redmond, WA) in Nov 2012
Interview
It was quick interview with a little bit of worry for me because it was my first serious job interview. However, manager of duty was friendly and he was listening for all my answers. He asked me questions about my knowledge in computers area and if i have a sales experience. And than he asked me, how can i sell this pencil for him. It was funny.