Customer Service Associate applicants have rated the interview process at Office Depot with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 64.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 11 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Office Depot overall takes an average of 15 days.
Common stages of the interview process at Office Depot as a Customer Service Associate according to 12 Glassdoor interviews include:
Drug test: 23%
Background check: 21%
One on one interview: 21%
Personality test: 19%
Skills test: 12%
IQ intelligence test: 2%
Phone interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Office Depot (Dallas, TX) in Mar 2012
Interview
I went into the store first to introduce myself and get a feel for the people and location. Talked to a manger and really hit it off with her(unfortunately, no one tells you that the management changes every couple of months). Noted the all female management; thought that was awesome.
Sent in my application and a week later, maybe less got a phone call.
We set up an interview date and I went in, interviewed, and we set up another date immediately for the skills and personality test.
It was about 100 or so questions about situations and your role in a retail setting. You have to get a specific score and I got another phone call shortly thereafter.
Got trained for my cashier position in a couple of days and then was put out on the floor.
Be prepared to pick up other people's slack.
Interview questions [1]
Question 1
Why do you want this job? or Why would you fit in here?
I applied in-person. The process took 3 weeks. I interviewed at Office Depot (Champaign, IL) in Mar 2013
Interview
The hiring process took longer than expected but the one on one interview was not very difficult. Previous customer service experience is a plus, as the company revolves around this more than others in the type of emphasis they put in it. It is like an indoctrination process. You will most likely be interviewed by the general store manager, so please be prepared with knowledge about the company prior to the interview. Also, it helps to overdress even if this is only another one of those retail jobs. First impression counts. The personality test can be difficult but not impossible to pass. One of the primary reasons that stores are understaffed is that they have a hard time hiring, as prospective candidates don't seem to be able to pass the personality and customer service test. On the test, select no other answer options but either "strongly agree" or "strongly disagree." Read about best customer service practices in retail and direct selling as well. If you are good with technology, try to apply for a position in tech services, definitely not freight and logistics unless you want to show up at 7am to stock items on the sales floor.
Interview questions [1]
Question 1
How would you go about selling X ? (Could be a pencil or any other of the items they carry in office supplies or technology)
I applied online. The process took 1 day. I interviewed at Office Depot (Redmond, WA) in Nov 2012
Interview
It was quick interview with a little bit of worry for me because it was my first serious job interview. However, manager of duty was friendly and he was listening for all my answers. He asked me questions about my knowledge in computers area and if i have a sales experience. And than he asked me, how can i sell this pencil for him. It was funny.