There was a brief and friendly interview that mostly concentrated on what skills I could bring to the company. The remainder of the interview was mostly concentrated on the history and culture of the company, their dedication to customer service and the position of the company among its direct national competitors and the achievements of the company.
Interview questions [1]
Question 1
Give an example of personal resourcefulness in a customer service situation.
The interview is straightforward and customer service focused. It includes questions about past retail experience, handling difficult customers, teamwork, sales goals, cash-register comfort, and schedule flexibility. The hiring manager asks scenario-based questions, explain daily expectations, and upselling of protection plans/services. The process is short.
Quick and easy process. Your standard interview questions. Nothing major or hard just your basic Human Resources questions. Glad that it was not a 37 step process like some interviews have turned into.
A phone call interview collected basic information, then an in-person interview took place at the actual store. I was asked several questions about my experience and given scenarios to respond to with solutions.
Interview questions [1]
Question 1
Given a type of pen sold at the store, how would you pitch it to a potential customer?