Customer Success Manager applicants have rated the interview process at Okta with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 39.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 25 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Okta overall takes an average of 24 days.
Common stages of the interview process at Okta as a Customer Success Manager according to 12 Glassdoor interviews include:
Phone interview: 37%
One on one interview: 32%
Group panel interview: 16%
Presentation: 11%
Background check: 5%
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I applied online. The process took 2 weeks. I interviewed at Okta
Interview
Went though the standard Recruiter screen to Mgr Screen to Colleague screen - all via phone.
I thought I did extremely well on the all aspects with Recruiter and Manager, however the colleague screen took a 180 as the screener decided to change the requirements of the role on me.
Not sure where the disconnect internally was as the I would have assumed that if the manager didn't think I'd be able to do the job, he wouldn't have sent me through to the final round.
I'm not opposed to trying again in the future if necessary, but hope that the internal processes are cleaned up.
Interview questions [1]
Question 1
Standard questions: Overcoming obstacles, greatest achievements... ... ... ...
I applied online. I interviewed at Okta (Chicago, IL) in Oct 2025
Interview
Applied through company site and earned a first round call with a recruiter. Easy call, nothing out of the ordinary. Call took about 20 min. Recruiter shared basic information regarding the role.
It was a very clear process from start to finish. Recruiter and hiring manager were very helpful and provided great feedback. Questions weren't super difficult.
Liked how structured each interview felt
I applied through a recruiter. The process took 4 weeks. I interviewed at Okta
Interview
I’m first initial phone screen and then phone interview with hiring manager and other team members. Started fine, great pitch on the company and how they’re the market leader in the space and offer great incentives like stocks / RSUs. Did my homework on what investors, customers and articles on Okta. Wanted to know how to address clients who are asking about their recent breach earlier this year and then twilio and Twitter getting hacked with okta’s MFA and also Okta’s passbleed issue and seems I struck a nerve that I wasn’t supposed to ask. The team started to get very snarky, defensive and questioning my abilities and trying to play “gotcha”. I’ve been in the industry for a while , good 10 years and ANYONE can do well as a CSM if things are all good but it’s when stuff hits the fan and customers are upset with product problems or breaches, I want to make sure I know what I’m stepping in. After this part was done, some were talking about colleagues especially sales folks how it’s cut throat, sales folks will Jack up renewals on customers by a lot 30% just so they can get more $ out of customers but as a CSM, you want to provide value to customers but if nothing new is provided and you simply want to charge that much, it makes a CSMs job so much harder when you have an angry customer now.
Interview questions [1]
Question 1
What are your biggest accomplishments? What do you do when you have 5 major customers having issues at the same time? Why do you think you would be a good fit? What do you do when a customer is churning, what is your success rate in saving customers?