Customer Experience Associate applicants have rated the interview process at Old Navy with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 9 days to get hired, when considering 48 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
Common stages of the interview process at Old Navy as a Customer Experience Associate according to 48 Glassdoor interviews include:
One on one interview: 36%
Group panel interview: 20%
Background check: 12%
Phone interview: 11%
Personality test: 9%
Skills test: 6%
Presentation: 3%
Other: 1%
Drug test: 1%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Old Navy (Orange, CA) in Oct 2011
Interview
I applied online (after filling out a paper application which was turned down since it's all online now), followed up via phone call to the manager, and was called a week after that to schedule an interview. I couldn't make the time she asked for so I asked for a different time if it was possible, she scheduled me an hour earlier and that was that. She seemed very nice and understanding so I was in good spirits. The day of my interview (first interview ever) I shook all my nerves out and walked in, telling one of the cashier's I had an interview and asked where to go. She pointed at a bench with a young man and a young woman. I sat between them and they seemed like they'd be better candidates than me due to them being a bit older. When the interviewer came out she was smiling and seemed very cheerful. She lead us to the backroom where of course as everyone has said---it was messy with clothes and very disorganized. She asked us to fill out a paper indicating our hours available and then we started the group interview. I answered about 3 of 4 questions and to be honest, I was WAY better than the other two candidates. I had sold myself well and they were saying all the wrong things and making themselves look bad. She promised to call us on Monday with whether or not we got a second interview but alas, she never did call. So I called a little later that week, she then told me to call the next week, and when I called the next week she had told me the 20 spots had been filled. Which perplexed me because I had done very well in my interview compared to the others. After the interview she was rude and did not do as she said she would.
Interview questions [3]
Question 1
Describe a time when you had to change your schedule at the last minute.
I applied online. The process took 2 weeks. I interviewed at Old Navy (Selden, NY)
Interview
Three different in person interviews over the course of 2 weeks with three different managers who were incredibly nice until I was actually hired, then they couldn't be bothered, my store had a tendency to way over hire.
I applied in-person. The process took 1 week. I interviewed at Old Navy (Akron, OH)
Interview
All interviews are the same for Old Navy until you're applying for a higher-level management position. Standard and straight-forward questions to assess your personality and previous work experience. Not demanding at all. If they bring you back in for a second interview you probably will get the job as they're always looking for new hires and it's not too hard of a job.
Interview questions [1]
Question 1
Discuss a time when your plans got changed suddenly and how that made you feel?
I applied online. I interviewed at Old Navy (Richmond, BC)
Interview
Received a call asking me to come in for a group interview about a week after I applied online. Before the interview officially started, we played a game as an icebreaker. Then we split into 2 groups of 4 and the interviewer started asking us questions. We first wrote down our individual answers, then discussed our answers within our groups. One person from each group would then report the agreed-upon answer to the interviewer. They were pretty standard interview questions. After, the interviewer talked to us individually for a couple of minutes to go over our resume, ask us why we're applying, etc.
Of the 8 in my group that were interviewed, 5 were offered positions. The 5 of us were basically the ones that talked the most/showed the most communication skills. This was for seasonal positions.
Interview questions [1]
Question 1
The interviewer started to tell a story, and had everybody in the room add a sentence to the story.