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      Old Navy

      Part of Gap Inc.

      Engaged Employer

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      Related searches: Old Navy reviews | Old Navy jobs | Old Navy salaries | Old Navy benefits
      Old Navy interviewsOld Navy Customer Experience Associate interviewsOld Navy interview
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      Customer Experience Associate Interview

      May 6, 2013
      Anonymous employee
      Fairview, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Old Navy (Fairview, TX) in Apr 2013

      Interview

      I applied online and got a call about a week later. During the phone call I was asked what kind of job I was looking for and why I wanted to work for Old Navy. She then asked if I could come in the following Tuesday. I showed up about 15 minutes early and had a pretty simple interview, being asked questions that were more focused on who I was, my style, and what my plans were for the future. After the interview was over I was then asked to come in later that day for a second interview with a different manager. During this interview I was asked more hypothetical and situational questions. I was also asked what part of the store I would feel most comfortable working in and how I felt about selling the company card. Exactly one week later I was called by the original manger I interviewed with telling me that I was hired and that she would let me know when orientation was.

      Interview questions [5]

      Question 1

      What type of job are you looking for? Why Old Navy?
      Answer question

      Question 2

      Where was the last place that you went that tried to sell you a card? Why did or didn't you get it? What would you have done differently?
      Answer question

      Question 3

      How would you describe your style?
      Answer question

      Question 4

      Let's say that there is a new stock of brand new belts that comes in and you and Susie are talking about how cute they are. Well, later that day you think you see Susie wearing one of the same new belts that just came in this morning. How would you go about this situation?
      Answer question

      Question 5

      What was the worst customer experience you have had when shopping for clothes? What would you have done differently?
      Answer question
      1

      Other Customer Experience Associate Interview Reviews for Old Navy

      Customer Experience Associate Interview

      Sep 15, 2016
      Anonymous employee
      Selden, NY
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Old Navy (Selden, NY)

      Interview

      Three different in person interviews over the course of 2 weeks with three different managers who were incredibly nice until I was actually hired, then they couldn't be bothered, my store had a tendency to way over hire.

      Interview questions [1]

      Question 1

      What makes you a good fit for our company?
      Answer question

      Customer Experience Associate Interview

      Sep 10, 2015
      Anonymous employee
      Akron, OH
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied in-person. The process took 1 week. I interviewed at Old Navy (Akron, OH)

      Interview

      All interviews are the same for Old Navy until you're applying for a higher-level management position. Standard and straight-forward questions to assess your personality and previous work experience. Not demanding at all. If they bring you back in for a second interview you probably will get the job as they're always looking for new hires and it's not too hard of a job.

      Interview questions [1]

      Question 1

      Discuss a time when your plans got changed suddenly and how that made you feel?
      Answer question

      Customer Experience Associate Interview

      Jun 9, 2014
      Anonymous employee
      Richmond, BC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Old Navy (Richmond, BC)

      Interview

      Received a call asking me to come in for a group interview about a week after I applied online. Before the interview officially started, we played a game as an icebreaker. Then we split into 2 groups of 4 and the interviewer started asking us questions. We first wrote down our individual answers, then discussed our answers within our groups. One person from each group would then report the agreed-upon answer to the interviewer. They were pretty standard interview questions. After, the interviewer talked to us individually for a couple of minutes to go over our resume, ask us why we're applying, etc. Of the 8 in my group that were interviewed, 5 were offered positions. The 5 of us were basically the ones that talked the most/showed the most communication skills. This was for seasonal positions.

      Interview questions [1]

      Question 1

      The interviewer started to tell a story, and had everybody in the room add a sentence to the story.
      Answer question
      1

      Old Navy interviews FAQs

      • Customer Experience Associate applicants have rated the interview process at Old Navy with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Experience Associate roles take an average of 9 days to get hired, when considering 48 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
      • Common stages of the interview process at Old Navy as a Customer Experience Associate according to 48 Glassdoor interviews include:

        One on one interview:  36%

        Group panel interview:  20%

        Background check:  12%

        Phone interview:  11%

        Personality test:  9%

        Skills test:  6%

        Presentation:  3%

        IQ intelligence test:  1%

        Other:  1%

        Drug test:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(4136) ;
        2. Brand Associate(1212) ;
        3. Retail Sales Associate(594) ;
        4. Cashier(359) ;
        5. Sales Associate/Cashier(332) ;
        6. General Manager(200) ;
        7. Assistant Manager(189) ;
        8. Sellebrity(175) ;
        9. Brand Ambassador(143) ;
        10. Associate(140) ;
        11. Store Manager(102) ;
        12. Customer Service Representative(97) ;
        13. Manager(97) ;
        14. Merchandising Specialist(91) ;
        15. Assistant General Manager(81) .


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