I applied online. The process took 5 days. I interviewed at Old Navy (Vaughan, ON) in May 2026
Interview
The interview took place in the Vaughan Mills food court. They were very kind and it felt more like a converstaion than an interview. They gave a lot of their input based off what you said. Seemed very supportive.
They reached out to me for a phone screening and asked me couple questions about myself and my personality. I enjoyed the time and advanced to the next round. Hope to do well in person too.
It was a great interview! It was my first interview ever and the manager at the time made me feel very comfortable. I was hired on the spot. Very easy questions about my life and experiences.
Customer Service Representative applicants have rated the interview process at Old Navy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at Old Navy overall takes an average of 11 days.
Common stages of the interview process at Old Navy as a Customer Service Representative according to 19 Glassdoor interviews include:
One on one interview: 40%
Personality test: 12%
Group panel interview: 12%
Skills test: 8%
Presentation: 8%
Background check: 8%
Phone interview: 8%
Drug test: 4%
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