I applied online. I interviewed at Ollie (Nashville, TN) in Sep 2024
Interview
Multi step process. Professional and friendly environment. There was an initial phone call interview, then a video interview with more of the staff. After that, you provide references for them to contact.
Interview questions [1]
Question 1
How do you handle a heavy workload of phone calls?
I applied online. I interviewed at Ollie (Salt Lake City, UT) in Mar 2026
Interview
I had a very positive experience interviewing with Ollie. The process was well organized and the communication from the recruiting team was clear and timely throughout each step. Everyone I spoke with was friendly, professional, and took the time to explain the role and the company culture. Overall, it was a smooth and thoughtful interview experience.
Interview questions [1]
Question 1
What would be your ideal job if money wasn't a factor?
The interview process was split into 3 tiers: Initial conversation with HR, 1.5 hour interview with direct managers, and a soft-skills assessment. The process went fairly quickly and I felt well informed throughout its entirety.
Interview questions [1]
Question 1
Describe a time I helped a frustrated customer leave with a positive experience.
Customer Experience Associate applicants have rated the interview process at Ollie with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 7 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Ollie overall takes an average of 19 days.
Common stages of the interview process at Ollie as a Customer Experience Associate according to 7 Glassdoor interviews include:
Phone interview: 37%
Background check: 16%
Skills test: 16%
One on one interview: 11%
Group panel interview: 11%
Presentation: 5%
IQ intelligence test: 5%
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