I applied online. The process took 2 days. I interviewed at One Call (Parsippany, NJ) in Jun 2016
Interview
Basic interview customer service questions, typing test, gave a few situations to see how you handle customers on the phone. The whole interview took a little over an hour. If you are good at customer service you should be fine
I applied online. I interviewed at One Call (Jacksonville, FL) in May 2023
Interview
Typical interview process, you get an email first, then organize a phone interview, then they'll call you back with a job offer. It's a bit of a process but not terrible.
Interview questions [1]
Question 1
When was a time you had a disagreement with a coworker and how did you resolve it?
I applied online. The process took 4 days. I interviewed at One Call in Apr 2023
Interview
The interview took only about 15 to 20 minutes. The interviewer was very nice and pleasant to talk to. There were not a lot of unnecessary questions asked. I liked that the interviewer explained what the next steps were in the process if selected.
Interview questions [1]
Question 1
What is a time when you demonstrated excellent customer service?
Easy straight forward interview. The interview is done over the phone and It lasted about 15 minutes. I was asked only 4 technical questions. The rest of the time, they explain the pay and a little bit of what you will do at the job.
Interview questions [1]
Question 1
Q: How did you resolve issues with an angry customer? Q: Describe a time at work that required you to multi-task? Q: How do you resolve issues with a coworker/manager?
Care Coordinator applicants have rated the interview process at One Call with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 55.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Care Coordinator roles take an average of 7 days to get hired, when considering 19 user submitted interviews for this role. To compare, the hiring process at One Call overall takes an average of 9 days.
Common stages of the interview process at One Call as a Care Coordinator according to 19 Glassdoor interviews include:
Skills test: 21%
Drug test: 16%
One on one interview: 16%
Phone interview: 13%
Background check: 11%
Presentation: 8%
Personality test: 7%
Group panel interview: 5%
Other: 2%
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