I applied through a recruiter. The process took 4 weeks. I interviewed at OneSpan in Apr 2024
Interview
I recently had the opportunity to participate in the interview process at OneSpan and it turned out to be a positive experience overall. The communications from HR was clear and transparent at the same time ensuring a friendly approach. The interview itself was a great experience with the interviewers showing genuine interest in my ability handle situations and not just my technical competencies. What stood out to me was the promptness of the feedback process. Overall a pleasant and positive experience and highly recommended to other job seekers.
Interview questions [1]
Question 1
Questions related to exploring the soft skills and technical (based on the role) aspects of the individual.
I applied online. The process took 5 weeks. I interviewed at OneSpan in Apr 2024
Interview
After a long period of searching, CVs submitted, various interviews I had the opportunity to be interviewed at first by Talent Acquisition Specialist, after by Director Customer Support EMEA and Product Specialist Team Lead. They were certainly the most complex and complete interviews, well documented and adapted to the situation and the job.
Interview questions [1]
Question 1
There were many questions, from questions about previous jobs, studies as well as concrete, theoretical questions.
I applied online. The process took 4 weeks. I interviewed at OneSpan in Sep 2022
Interview
Talent Acquisition contacted me around one month after my application.
The process was structured in 5 rounds:
1. Talent Acquisition
2. Supervisor/Hiring manager
3. Service Delivery Manager and Incident Manager
4. Director Customer Support (Americas)
5. Director Customer Support (EMEA) and Team Lead (EMEA)
All interviewers were professional, prepared, and asked questions pertaining to the role (not a given, in my experience).
I felt the offer valued my previous experience and knowledge, so I accepted it.
Interview questions [1]
Question 1
A mix of soft and hard skill questions.
Situational questions and scenarios on how to deal with challenging customer support situations.
Technical questions based on overlaps between previously acquired knowledge (as per resume) and role-related notions (general networking, security, protocols).
My advice is not to focus only on the technical aspect of the role. Soft skills are fundamental to being successful in a customer/technical support position.