I applied online. The process took 5 days. I interviewed at OneSupport (San Marcos, TX) in Feb 2011
Interview
First you must submit an online application. It consists of about 50 questions about internet and all things surrounding it. Then you will get a phone call if you make above a 70 on the online test. The phone call will consist of setting up your in person interview and a few pop questions they throw at you at the end. These are a little more detailed so you might want to brush up on internet knowledge before answering. Next you go in for an in person interview and you immediately take a timed typing test. If you pass that you will meet for an interview. This was very basic. Tell me about yourself, describe what being successful is, etc.
Interview questions [1]
Question 1
Do you have problems talking to people on the phone for long periods of time?
I applied online. The process took 2 weeks. I interviewed at OneSupport (Austin, TX) in Feb 2014
Interview
The interview was quick and painless. We discuss prior customer service experience and what this job consist of~phone support for customers. the interview was 20 minutes long. The interview was quick and easy. We dicuss the future of Telenetworks, which is doing phone support for other internet service providers.
Interview questions [1]
Question 1
How do you help customers that don't want to be help or being difficult.
Customer Service applicants have rated the interview process at OneSupport with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 10 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Customer Service according to 2 Glassdoor interviews include:
One on one interview: 50%
Phone interview: 25%
Skills test: 25%
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