Didn't get an actual interview. I got a call from someone a week after submitting my application. Answered a bunch of questions about schedule, pay etc.. The next day received email that didn't meet their needs. No other explanation, nothing. Even passed their tech test 100%. Oh well. Good luck to everyone!
During the interview, I was asked about my professional experience, my priorities between customer service and technical support roles, and how my skills, work ethic, and background make me a strong fit for specific positions within the company.
Interview questions [1]
Question 1
my priorities between customer service and technical support roles
I applied online. The process took 4 weeks. I interviewed at OneSupport in Apr 2024
Interview
Somewhat drawn out, Took a long time to get call backs, Was bounced around between recruiters. Once on phone were easy to talk to as all they could do was read from their script.
Interview questions [1]
Question 1
Pretend that I am a customer, describe to me how to make a peanut butter and jelly sandwhich.
I applied online. The process took 2 weeks. I interviewed at OneSupport (Greenville, AL) in Apr 2021
Interview
The interview process was short and to the point. The interviewers asked only two questions related to why I wanted to work there. The rest was a bunch of compatibility tests on my computer to see if my system would work with their software.
Technical Support Representative applicants have rated the interview process at OneSupport with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 10 days to get hired, when considering 47 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Technical Support Representative according to 47 Glassdoor interviews include:
Phone interview: 22%
Skills test: 22%
One on one interview: 17%
Background check: 16%
Personality test: 8%
Presentation: 4%
Drug test: 4%
IQ intelligence test: 3%
Group panel interview: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -