I applied online. The process took 5 days. I interviewed at OneSupport (Crosby, TX) in May 2016
Interview
It was fairly simple, i did part of the interview on the phone with the recruiter. The second part was done via google hangouts video and was pretty simple as well
Interview questions [1]
Question 1
Why would i be good for the position? What makes a great customer service representative? Give a little background story of how you handled an irate customer.
I applied through a staffing agency. The process took 2 months. I interviewed at OneSupport (Chihuahua, Chihuahua) in Apr 2026
Interview
es un proceso normal bastante facil, primero marcan para ver si tienes las nesecidades tecnicas, y en otra te preguntan cosas tecnicas bastante faciles, despues si te aceptan entras en capacitaciones, es necesario saber ingles
Nice recruiters, easy interview process, but no hire date could be weeks or months who knows. There needs to be a hire date specified how am I supposed to know if I should move onto another position
Must meet computer dimensions. They are looking for people that are willing to bend to different contracts and can be flexible to the different contracts. You may be moved to different contracts if one is closed or help is needed.
Customer Service Representative applicants have rated the interview process at OneSupport with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 27 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Customer Service Representative according to 27 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 14%
Drug test: 14%
Background check: 12%
Skills test: 12%
Presentation: 12%
IQ intelligence test: 2%
Personality test: 2%
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