I applied online. The process took 3 days. I interviewed at OneSupport (El Paso, TX) in Mar 2014
Interview
I was contacted via phone and email and interview conducted via skype. I was asked general computer information questions like "What is an ethernet cord." And asked if I was ok with up-selling. Then the interview was over.
Interview questions [1]
Question 1
If a Customer has no idea what an ethernet cable is how would you describe it to them?
I applied online. The process took 3 days. I interviewed at OneSupport (Raleigh, NC) in Jul 2015
Interview
I spoke with a hiring manager over Skype for about 45 minutes and answered questions that ended up never even pertaining to my job. They want to make it seem like you are going to be working in a real IT atmosphere with multiple unique problems everyday. The fact is, your "scope of support" as they call it, is extremely limited and you are basically a script reader.
Interview questions [1]
Question 1
What's the most difficult thing you have walked someone through.
Tier One Tech Support applicants have rated the interview process at OneSupport with 1.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Tier One Tech Support roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Tier One Tech Support according to 4 Glassdoor interviews include:
Phone interview: 31%
Skills test: 31%
Background check: 23%
Personality test: 8%
One on one interview: 8%
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