Done over the phone and google meet, and was asked to walk interview through basic tech support tasks as if they were a customer. Got an immediate offer afterwards. Pleasant experience overall.
Interview questions [1]
Question 1
Tell me about a time where you had to quickly resolve a situation.
I applied online. I interviewed at OneSupport (San Antonio, TX) in Jan 2025
Interview
Initial phone call interview asking typical HR questions with a video interview following the following day asking more technical questions. The questions where not too difficult and the topics were given beforehand.
Interview questions [1]
Question 1
Describe the difference between DSL, cable, and Fiber.
It was a nice interview, the questions were quite easy, not very technical, I think the focus was on how you would answer, the interviewer made me feel comfortable which is always really nice.
Interview questions [1]
Question 1
What are the differences between DSL, cable and fiber?
Technical Support applicants have rated the interview process at OneSupport with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support roles take an average of 15 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Technical Support according to 5 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 19%
Skills test: 19%
Background check: 13%
Personality test: 13%
Presentation: 6%
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