I applied online. The process took 1 week. I interviewed at OneSupport (Austin, TX) in Oct 2014
Interview
Applied online, did a phone screening, and came in for in person interview. The entire process was really quick, and was hired the following day. You do a month of training, and you are super prepared for the job. The job is perfect for any college student or someone looking for technical career experience.
Interview questions [1]
Question 1
Do you have experince with technical support?
Do you have familarity with certain products?
Why do you want to work here?
What is your weaknesses, and strengths?
typical interview questions.
I applied online. I interviewed at OneSupport (Murfreesboro, TN) in Jul 2017
Interview
very quick and heavily detailed in the way things work sometimes hard to comprehend it all (type fast), worked through and helped me when i didnt understand something that was asked due to advanced terming sometimes but overall very easy and straightforward,
I applied online. The process took 3 days. I interviewed at OneSupport (Raleigh, NC) in Aug 2015
Interview
Applied Online, received a call back 1-2 days later the rep conducted an easy interview that took around 30 minutes. Then said I sounded like I would be a good fit and scheduled me with a follow up skype interview the next day which was today. Now I'm waiting to hear back. I'm very excited!
Interview questions [1]
Question 1
Describe a time when you were able to help an irate customer?
Technical Support Agent I applicants have rated the interview process at OneSupport with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Agent I roles take an average of 5 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at OneSupport overall takes an average of 10 days.
Common stages of the interview process at OneSupport as a Technical Support Agent I according to 4 Glassdoor interviews include:
Phone interview: 27%
Background check: 18%
IQ intelligence test: 9%
Drug test: 9%
Personality test: 9%
Presentation: 9%
One on one interview: 9%
Skills test: 9%
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