I applied for a Customer Success role more than 6 weeks ago and received an invitation from a recruiter to speak via Windows Teams.
After the conversation, which was fun and promising, I had to poke the recruiter multiple times for next steps.
When a meeting was scheduled with the hiring manager several weeks later (because he was traveling or out of the office), Windows Teams was down and the hiring manager seemed to blame me for not being able to access it.
Our chat was rescheduled for the following week. During that conversation, the hiring manager first brought up the Windows Teams issue, then followed that up by telling me how busy he's been and that he hasn't had a vacation in 18 months (he's been with OneTrust less time than that, so it makes sense I suppose).
I suggested he should hire for his open roles quickly (this convo happened 6 weeks into my application) so that he could take a vacation, and the rest of the interview went downhill from there.
He didn't ask me anything related to Customer Success, and when I asked why HE joined OneTrust, his response was tailored to his hopeful outcome versus his vested interest (hoping to meet KPIs so that he meets his own goals, NOT growing a successful team that saves and expands on existing customer relationships).
A couple of days after the conversation, I received a no-reply@ email saying they'd no longer move forward. Overall, this was incredibly disappointing knowing what OneTrust is doing for their customers.