Customer Success Manager applicants have rated the interview process at OpenGov with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 19 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at OpenGov overall takes an average of 25 days.
Common stages of the interview process at OpenGov as a Customer Success Manager according to 7 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 30%
Group panel interview: 20%
Background check: 10%
Presentation: 10%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 4 weeks. I interviewed at OpenGov (Redwood City, CA) in Mar 2017
Interview
I completed a total of 7 video/phone interviews as I live abroad. These included the Head of Recruiting, direct manager, 2 peers, VP of department and finally, the CEO.
One part of the interview process involved a mock presentation with a customer. I asked follow up questions and understood that it was something to put a real effort into. There were some tough questions there, but nothing good preparation couldn't handle.
While a longer process than average, I'd say it was due to the distance and also the saying "Hire slowly and fire quickly". Each person was knowledgable and passionate about their role, the company and the mission.
One thing that stood out to me was that following every interview I sent along a thank you message and received a genuine response each time. It spoke volumes to how they valued my time investment and the effort put in.
They were very communicative throughout the process and gave a great impression of what it would be like to be part of the team.
Interview questions [1]
Question 1
Basic questions about background, why I'd like to join the team and finally an in depth mock customer presentation that required a few hours of prep time.
Interview process is long and repetitive. I had the same conversation with 3 different people. It seemed like they are struggling to hire but do not want to hire talent. Manager asked if I really wanted to work here cause churn was so high.
Interview questions [1]
Question 1
Walk me through a time where you prevented a customer from leaving.
I applied through a recruiter. The process took 3 weeks. I interviewed at OpenGov (Dallas, TX) in Apr 2026
Interview
Pretty standard and not too many interviews. First we had the Screening call, then Zoom call with hiring manager, then panel interview with manager and VP of CS who sits in San Francisco.
Completed a screener call with HR followed by a video call with the hiring manager. The interview process itself was straightforward and simple. However, in both instances the OpenGov representative was late to the scheduled meeting time and made excuses about how busy they were. Red flag. They also pushed the culture of 'work from office' very hard. I support the concept of in-person collaboration but their approach seems more like they don't trust their people to be productive and want to micromanage. Ironically the hiring manager was explaining to me how important this concept is for the company from across the country -- they are a remote employee. And for that reason, I am out.