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      Customer Success Manager Interview

      Nov 16, 2018
      Anonymous employee
      Redwood City, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at OpenGov (Redwood City, CA) in Nov 2018

      Interview

      OpenGov's interview process is very thorough, which is reflected in the people you will meet there. Everyone, including their leadership, is invested in preserving the culture and hiring individuals who fit the mission and vision of OpenGov. I had a series of phone interviews followed by an onsite interview day. The onsite consisted of delivering a mock presentation and rounds of one on one interviews. It is an opportunity in itself to meet with some of the people they have onboard at OpenGov; leaders are well known in their field and industry, and employees' impressive backgrounds bring a wealth of experience and knowledge to the table. The recruiter kept me informed at every step of the process - there were clear lines of communication, and he made sure all parties were on the same page before proceeding to next steps. I was provided an agenda prior to and on the day of my onsite visit. Absolutely everyone there (even individuals not included in my hiring process) warmly welcomed me and made sure I was comfortable through out the day. Honestly, the best interview experience I've had.

      Interview questions [1]

      Question 1

      Where are areas you see need improvement within your skillset? Why OpenGov? Give me an example when you worked cross-departmentally to help a customer reach a goal.
      Answer question
      13

      Other Customer Success Manager Interview Reviews for OpenGov

      Customer Success Manager Interview

      May 29, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at OpenGov

      Interview

      Interview process is long and repetitive. I had the same conversation with 3 different people. It seemed like they are struggling to hire but do not want to hire talent. Manager asked if I really wanted to work here cause churn was so high.

      Interview questions [1]

      Question 1

      Walk me through a time where you prevented a customer from leaving.
      Answer question
      1

      Customer Success Manager Interview

      Apr 28, 2026
      Anonymous Interview Candidate
      Dallas, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at OpenGov (Dallas, TX) in Apr 2026

      Interview

      Pretty standard and not too many interviews. First we had the Screening call, then Zoom call with hiring manager, then panel interview with manager and VP of CS who sits in San Francisco.

      Customer Success Manager Interview

      Jan 12, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at OpenGov

      Interview

      Completed a screener call with HR followed by a video call with the hiring manager. The interview process itself was straightforward and simple. However, in both instances the OpenGov representative was late to the scheduled meeting time and made excuses about how busy they were. Red flag. They also pushed the culture of 'work from office' very hard. I support the concept of in-person collaboration but their approach seems more like they don't trust their people to be productive and want to micromanage. Ironically the hiring manager was explaining to me how important this concept is for the company from across the country -- they are a remote employee. And for that reason, I am out.

      Interview questions [1]

      Question 1

      How did you manage a difficult customer request
      Answer question