Customer Success Manager applicants have rated the interview process at OpenGov with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 19 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at OpenGov overall takes an average of 25 days.
Common stages of the interview process at OpenGov as a Customer Success Manager according to 7 Glassdoor interviews include:
One on one interview: 30%
Phone interview: 30%
Group panel interview: 20%
Background check: 10%
Presentation: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at OpenGov in Nov 2019
Interview
I had 3 half-hour phone interviews. The interviews were pretty straightforward; no trick questions or anything like that. Everyone I talked with was very friendly, particularly Lissy Quenton. Lissy is super awesome and makes OpenGov look very good. I was not offered a position but I exited the application process feeling they were open, communicative, and fair to me throughout. I am still interested in applying for future opportunities.
Interview questions [1]
Question 1
Tell me about your experience working with public sector customers.
Interview process is long and repetitive. I had the same conversation with 3 different people. It seemed like they are struggling to hire but do not want to hire talent. Manager asked if I really wanted to work here cause churn was so high.
Interview questions [1]
Question 1
Walk me through a time where you prevented a customer from leaving.
I applied through a recruiter. The process took 3 weeks. I interviewed at OpenGov (Dallas, TX) in Apr 2026
Interview
Pretty standard and not too many interviews. First we had the Screening call, then Zoom call with hiring manager, then panel interview with manager and VP of CS who sits in San Francisco.
Completed a screener call with HR followed by a video call with the hiring manager. The interview process itself was straightforward and simple. However, in both instances the OpenGov representative was late to the scheduled meeting time and made excuses about how busy they were. Red flag. They also pushed the culture of 'work from office' very hard. I support the concept of in-person collaboration but their approach seems more like they don't trust their people to be productive and want to micromanage. Ironically the hiring manager was explaining to me how important this concept is for the company from across the country -- they are a remote employee. And for that reason, I am out.