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      OwnLocal

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      Customer Service Representative (CSR) Interview

      Dec 9, 2015
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at OwnLocal (Austin, TX) in Aug 2014

      Interview

      I filled out the online application, which consists of a wide variety of questions, many of which are clearly meant to see if you are a personality/company culture fit. I then received the following (partial snippet here) by email: "We've reviewed hundreds of applications and hand-selected you to move to the second round. (This means you're kind of awesome, but you already knew that.) If you haven't figured it out by now, we're not a normal company, and our hiring process follows suit...your next step is a challenge, and if any of the requested details are missing, your response will not make the cut." So I did the challenge, which consisted of sending answers to CS scenarios, as well as uploading a video explaining what OwnLocal does and why I wanted to work there. I had about 3 days to complete the challenge. After that came the phone interview, and within 7 hours of completing the phone call, I had a rejection email in my inbox. Every word written by OwnLocal, both in the online application and in every email they send to applicants, makes it very clear that they think highly of themselves, and they want you to know it. There's a lot of "don't call us" and "if you don't follow these explicit instructions you're out" language in there. I understand they have to do some gate-keeping if they are indeed getting hundreds of applicants for each job, but there are more personable ways to go about it. It is not a privilege to jump through crazy hoops and a multi-step application process, especially when some of it has nothing to do with actually proving your qualifications for the specific job. I shouldn't feel lucky to be acknowledged with an answer at each phase, since it seems they have a penchant for ignoring the rejects.

      Interview questions [1]

      Question 1

      Would you be willing to work the staggered evening/late-night shift?
      Answer question
      3

      Other Customer Service Representative (CSR) Interview Reviews for OwnLocal

      Customer Service Representative Interview

      Jan 20, 2018
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at OwnLocal (Austin, TX) in Dec 2016

      Interview

      I was applying from out of state. As part of the application I had to do a project. Then there was a phone screen with the hiring manager to make sure I was human, followed by a video chat team interview. After that, I flew to Austin on my own dime for a "Culture Fit," which is three hours of interviews with people from all over the company. I got a call by close of business letting me know the results that day!

      Interview questions [1]

      Question 1

      What Hogwarts House are you in?
      Answer question

      Customer Service Representative (CSR) Interview

      May 31, 2016
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at OwnLocal in May 2016

      Interview

      From what I can tell, OwnLocal has a 5 step interview process. 1. The initial application that gauges your personality and willingness to think critically about questions and details of the application. 2. You receive a project with certain guidelines you must fulfill in an effort to see how quickly you can adapt to their technology. 3. A phone interview. 4. A team fit interview. 5. A company fit interview. I made it to stage 3. I was not interviewed by the person I was initially supposed to be interviewed by and the person interviewing me hadn't even looked over my resume. I had to give a summary of myself to someone unfamiliar with any of the documents I had already provided. Everyone was very polite and professional throughout the process, but if I could do it again, I would have waited to speak to my originally scheduled interviewer. They make you work and challenge you to get an interview. Though the pay is far below the industry standard especially in a large city, I would still apply again for the culture and passion OwnLocal seems to inspire in its employees.

      Interview questions [1]

      Question 1

      What do you think of the statement "the customer is always right" in relation to customer service?
      Answer question
      3

      Account Manager Interview

      Aug 3, 2016
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at OwnLocal (Austin, TX) in May 2016

      Interview

      An incredibly intensive interview process, but overall a great experience. They began by sending me a fun project that challenged my creativity. I made a How To video that I didn't feel was very strong, but I think it was mostly to identify if I was serious about applying or not. Then I had two quick phone screenings, a team interview, and a "culture fit". The culture fit was really cool, I got to meet with a variety of people from all of the teams in the company, and they had some fun and interesting questions for me.

      Interview questions [1]

      Question 1

      What is your spirit animal?
      1 Answer

      OwnLocal interviews FAQs

      • Customer Service Representative (CSR) applicants have rated the interview process at OwnLocal with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 51.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative (CSR) roles take an average of 13 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at OwnLocal overall takes an average of 19 days.
      • Common stages of the interview process at OwnLocal as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:

        Phone interview:  23%

        Personality test:  15%

        Group panel interview:  15%

        Presentation:  15%

        Skills test:  8%

        Other:  8%

        Drug test:  8%

        Background check:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(3) ;
        2. Customer Support Representative(2) ;
        3. Developer(2) ;
        4. Senior Software Engineer(2) .


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