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      Owner.com

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      Owner.com interviewsOwner.com Revenue Operations Manager, Customer Success and Support interviewsOwner.com interview


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      Revenue Operations Manager, Customer Success and Support Interview

      Feb 12, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Owner.com in Jan 2025

      Interview

      The overall process I got through was great. It included screen call with recruiter (Nat) who was awesome, followed by a 1:1 Google Meets with the hiring manager, who then assigned me the case study to move forward. I then presented the case study to the hiring manager and VP of Customer Success and Support. All of my interactions with the team were genuinely great and could tell this teams fosters a very collaborative environment. That being said, when denied the opportunity to move forward after the case study presentation, I was provided feedback that support the reasoning as to why I was not selected to proceed in the interview process. While I appreciated the team taking the time to tell me the “why,” especially in today’s market, it felt misaligned with the prompt I was provided. The constructive feedback provided was that they needed someone with experience bringing solutions that could scale them from series C to IPO and said my solution I presented was more in line with where the business was a year and half ago. While I valued the feedback, the prompt asked me to present an initiative I spearheaded, knowing that my experience had been working at pre-series through series C startups so my solution would mirror that. If the prompt had asked to present a solution to a problem at Owner that I could scale through IPO growth, I definitely would have approached my presentation differently. Overall, the process was great and so were the people I met along the way but felt that the reason I did not move forward had little to do with what I presented based on the prompt I was given and more on not presenting a scalable solution to a problem that could grow through IPO (this was not directed in the prompt) and that ultimately caused them to move onto other candidates. Definitely disappointing to invest in the process and get passed up but was a great opportunity and appreciated the interactions with the team.

      Interview questions [1]

      Question 1

      What would you do in the first 90 days for both customer success and support?
      Answer question
      4