This experience was very unprofessional and -- I can only imagine -- indicative of a larger problem within the organization.
Upon being granted an interview, a member of the hiring staff -- who has an extremely misleading communication style -- spoke with me briefly over the phone. He later sent an email confirming a one-on-one with a team member. In the email, he advised me to dress professionally and prepare questions -- something I would hope would go without saying for any respectable candidate. This should have been the first red flag.
I arrived 15 minutes early for my one-on-one and was greeted late. Rather than interviewing solely with the team member as expected, I was questioned by her boss as well. The interview, which probably lasted 45 minutes or so, was very laid back and straightforward. Upon the conclusion, I wasn't informed what the next steps would be.
The next night, I received a congratulatory email from the hiring staff member. It would be the first of at least three that read like an official offer. Among other things in the email, he asked if a specific salary figure worked for me -- something I wouldn't really expect until the negotiation stage. Following a few days of back and forth with the hiring staff member -- in which he provided me a benefits package and told me that they'd accommodate my start date and any previously-planned vacation time -- I was asked to complete a simple task. I did so early and sent it to the hiring staff member.
The next week, I was invited in for a second interview. The first step of entailed a quick chat with the hiring staff member, who was completely oblivious to the fact that I'd met with more than one person in the first interview. He reviewed salary, benefits, etc., before sending me to discuss my completed task with the same two employees who interviewed me the first time. I walked them through the work, which they were satisfied with, and they told me they didn't have anything else for me. This part made me feel as though my attendance was a mere formality, and that an offer was a forgone conclusion.
A week later, I received the same generic rejection email that I'm assuming other candidates received as well. This wouldn't have bothered me as much if I hadn't kept such close contact with the hiring staff member for nearly a month.
My complaint lies in the approach, not the lack of offer. Overall, I'd say this process was strange, misleading, disorganized, and unfortunately a waste of time.