I applied online to a job I was eminently well qualified for. I don't say that out of ego, but because I could check "yes" to every single one of their "required" and "preferred" qualifications and I also happened to be a huge fan of PBS. So, I was very happy when, 2 weeks later, a recruiter contacted me for my first phone interview. This first phone interview with the recruiter appeared to go very well. She herself gave me positive feedback before we hung up. That same week, she asked my availability for a phone interview with the hiring manager (a director level). The hiring manager, a marketing director, conducted my second phone interview, which also seemed to go very well. She began with the very standard background/'tell me about yourself' questions and then dove right into very specific questions about PBS, its brand positioning and it's current promotional marketing strategies. I'm a lifelong PBS fan, have a good deal of media experience and did my homework on PBS' challenges and opportunities. I was able to answer all of her questions without hesitation and with very specific examples of how I would approach the brand's unique challenges in an ever-changing media landscape. Throughout the interview, the hiring manager told me that my answers were exactly what she was looking for, or "very perceptive", or "insightful" and that I clearly understood the brand. We seemed to get along very well and it appeared that I'd also demonstrated that I was a cultural fit. She informed me that I'd be hearing back on next steps - which would involve on-site interview(s) with her and members of her team. She also assured me that I would hear back from someone at PBS regardless of whether I was moving on to the next step. She told me to expect to hear back within a week. I sent her a brief thank you email with a link to my online portfolio later that day. A week passed and I didn't hear anything. I sent a brief follow up email to her after 10 days. 15 days passed and I still hadn't heard anything, so I sent a brief follow up email to the recruiter who had conducted my first phone interview. That email also remained unanswered. 30 days passed without so much as an automated 'thank you for applying, but we've hired someone else email'. In fact, I never heard a peep from them again. I have no sense of entitlement here. It's fine if they found someone they think was better qualified or who would accept a lower salary. But I'm kind of shocked and a bit disappointed that both a director level in brand marketing and a sr. recruiter don't realize that they are, essentially, the business-to-employee marketing department during the hiring process. They are clearly coasting by on the already stellar brand perception that PBS has and seem to believe that it's perfectly acceptable not to take 30 seconds out of their - no doubt - very busy schedules to send an email to candidates they're not moving ahead with. Sometimes, actions speak louder than words and it appears that PBS's HR and marketing teams are disorganized and inconsiderate. Shame that such a great brand is being represented with such ineptitude.