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      PENFED Credit Union

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      Customer Service Interview

      Oct 6, 2010
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1+ week. I interviewed at PENFED Credit Union in Oct 2008

      Interview

      I called Pentagon Federal and spoke with an HR representative; he gave me information about the company and then proceeded to inform me what the position would require as far as skills and documentation. The second interview consisted of a one on one with the HR rep; I was also required to sign a consent form to allow a background check. I was advised I would hear from them shortly and after 4 days I received a call for the final interview which consisted of a series of questions made by the HR Rep and a Manager. Two days later I got a call offering employment which I accepted.

      Interview questions [1]

      Question 1

      How would you effectively defuse a situation with an irate member without the need to escalate the call.
      Answer question