Customer Service Representative applicants have rated the interview process at PENNYMAC with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at PENNYMAC overall takes an average of 17 days.
Common stages of the interview process at PENNYMAC as a Customer Service Representative according to 8 Glassdoor interviews include:
Phone interview: 20%
Background check: 13%
Drug test: 13%
One on one interview: 13%
Presentation: 13%
IQ intelligence test: 7%
Other: 7%
Personality test: 7%
Skills test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at PENNYMAC (Moorpark, CA) in Jul 2013
Interview
The interview process was easy and very friendly. I didn't feel like I was interviewing for a position due to the easy conversation like questions asked by management. I was able to ask questions regarding the position and received very honest answers w/o the sugar coating of it all.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an upset customer. What was the situation? How did you diffuse the situation?
I applied through college or university. The process took 1+ week. I interviewed at PENNYMAC (Las Vegas, NV) in Apr 2024
Interview
The interview process was standard for the industry. The questions were a little obscure given the nature of the job. They became disinterested the moment they found out that I did not live in state. (Nevada)
Interview questions [1]
Question 1
Do you have prior experience in a customer service representative role?
I inquired and was contacted immediately and an interview was quickly scheduled for the very next day. The interview was conducted on a national holiday and after waiting for an hour, I was told that they were backed up and someone would be with me shortly.
Interview questions [1]
Question 1
Are you able to work a flexible schedule with mandatory overtime?
Tutto sommato è stata una piacevole chiacchierata informale.
Durato circa un’ora, abbia parlato della mia persona, dell’azienda, delle dinamiche lavorative, del futuro.
Il processo di selezione vede il susseguirsi di 3 colloqui.